Contact information

Last updated: 19.03.2026

If you have any questions about your order, shipping, returns, refunds, or our products, please contact us using the details below.

1. Customer support

Store name: Cat Boutique
Support email: support@cat-boutique.com
Phone: +49 1602 927874

2. How to reach us

Email is the fastest way to reach us. Calls reach our voicemail — please leave your name, your order number and your request, and we will get back to you.

3. Response times

We reply to all customer enquiries within 48 hours.

Please note that response times may be slightly longer during weekends, public holidays, or periods of unusually high demand.

4. Order support

For faster support, please include the following where applicable:

• your full name

• your order number

• the email address used at checkout

• a short description of the issue

• photo or video evidence, if relevant

5. Business information

Legal business name: Dieter Ulber
Trading name: Cat Boutique