Contact information

Last updated: 19.03.2026

If you have any questions about your order, shipping, returns, refunds, or our products, please contact us using the details below.

1. Customer support

Store name: Cat Boutique
Support email: support@cat-boutique.com

2. Support hours

Our customer support is available during the following hours:

Support hours: Monday to Friday, 09:00–17:00
Time zone: CET / CEST (Central European Time)

3. Response times

We aim to respond to all customer enquiries within 48 business hours.

Please note that response times may be slightly longer during weekends, public holidays, or periods of unusually high demand.

4. Order support

For faster support, please include the following where applicable:

• your full name

• your order number

• the email address used at checkout

• a short description of the issue

• photo or video evidence, if relevant

5. Business information

Legal business name: Dieter Ulber
Trading name: Cat Boutique